Your Municipality's Payment Portal Is Probably the Least Accessible Part of Your Website — And the Hardest to Fix

Your municipal payment portal is probably the most-used feature on your entire website — and it's almost certainly the least accessible. Dynamic URLs that automated scanners can't follow, iframes that separate the payment experience from the rest of your site, and third-party vendors who may not prioritize accessibility create a compliance blind spot that most municipalities don't even know they have. Here's how the problem works, why it's your responsibility even though it's someone else's platform, and what to do about it.