The Longaberger Story Is One of the Greatest Brand Lessons in American Business History

There is a seven-story building on State Route 16 in Newark, Ohio that is shaped like a basket. It cost $30 million to build, its handles weigh 150 tons, and the man who commissioned it walked into the architect's meeting carrying one of his products and said: this is what I want. If you can't do it, find someone who can. That man was Dave Longaberger, and what he built — a billion-dollar handcrafted basket company in small-town Ohio, powered by one of the most loyal customer bases in American consumer goods history — is one of the greatest brand stories this country has ever produced. This is the full analysis of how he built it, what went wrong after he was gone, and what every brand builder should take from both halves of the story.